Performance improvement and community engagement and professional relationships
Continuous professional improvement is essential for OSHC educators and leaders working in a dynamic sector where regulatory expectations, evidence-based practices, and community needs constantly evolve. Unlike many professions with clearly defined career pathways and extensive professional development infrastructure, OSHC educators must often navigate their professional growth with limited formal support, working within casualised employment arrangements and split-shift patterns that can create barriers to accessing traditional learning opportunities. Commitment to performance improvement distinguishes professional practice from merely competent practice, enabling educators to systematically enhance their capabilities, deepen their understanding of child development and educational approaches, and contribute to elevating workforce standards across the sector.
This standard encompasses seven interconnected focus areas that together support sustained professional growth and effectiveness in OSHC practice. These areas address the development of structured learning and development plans; active engagement in and capacity for learning; strategies for accessing meaningful performance feedback; cultivation of self-awareness and reflective practice; maintenance of motivation, drive, and professional purpose; effective self-management across diverse demands; and essential self-care practices that sustain professional capability. Collectively, these capabilities enable OSHC managers and leaders to take ownership of their professional journey, respond effectively to the sector’s evolving demands, and maintain the resilience and competence necessary for quality practice over the long term.
OSHC services operate within complex relational ecosystems where quality outcomes for children depend fundamentally on the strength and effectiveness of professional relationships across multiple stakeholder groups. Unlike many education and care contexts, OSHC educators must navigate partnerships with schools sharing physical spaces, families accessing services during critical transitional times of day, community organisations enriching program delivery, and diverse professionals supporting children’s holistic development. These relationships are not peripheral to OSHC practice but central to its effectiveness, influencing everything from children’s sense of belonging and developmental outcomes to service sustainability, operational efficiency, and the sector’s professional recognition and community standing.
This standard encompasses eight interconnected focus areas that together define the relational competencies essential for professional OSHC practice. These areas address relationships and interactions with and between children; partnerships with families as children’s primary educators; collaboration with para-professionals supporting diverse needs; coordination with schools sharing care responsibilities; engagement with community members and organisations; professional relationships with Approved Providers and employers; constructive engagement with regulatory authorities; and participation in inter-organisational professional learning communities. Collectively, these capabilities enable OSHC managers and leaders to build the collaborative networks, partnerships, and professional connections necessary to deliver responsive, high-quality programs while contributing to broader sector development and children’s wellbeing within their communities.
Use data and reflection to drive service improvement.
Build strong partnerships with families and community.