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# Leadership & Management Program

## Sitemaps

- [XML Sitemap](https://lam.org.au/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Home](https://lam.org.au/) - Start with a free leadership and management assessment for OSHC leaders. Use LAMP standards to guide growth across knowledge, practice and engagement.
- [Mentoring](https://lam.org.au/coaching/)
- [Privacy and Ethics Policy](https://lam.org.au/privacy-and-ethics-policy/) - Who we are Our website address is: https://lam.org.au. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided
- [FAQs](https://lam.org.au/faqs/)
- [Professional Engagement](https://lam.org.au/standards/professional-engagement/)
- [Professional Practice](https://lam.org.au/standards/professional-practice/)
- [Training](https://lam.org.au/training/)
- [Resources](https://lam.org.au/resources/)
- [Leadership & Management (LAM) Assessment](https://lam.org.au/lam-assessment/)
- [Disclaimer Policy](https://lam.org.au/disclaimer-policy/) - General Information The information provided on this Leadership and Management Program (LAMP) website is for general educational and informational purposes only. While Queensland Children's Activities Network (QCAN) strives to ensure the accuracy and currency of all content, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or
- [Terms of Use](https://lam.org.au/terms-of-use/) - 1. Acceptance of Terms These Terms of Use govern your access to and use of the Leadership and Management Program (LAMP) website ("Website") operated by the Queensland Children's Activities Network ("QCAN", "we", "us", or "our"). By accessing or using this Website, you agree to be bound by these Terms of Use and our Privacy Policy.
- [About Us](https://lam.org.au/about-us/) - Learn more The Leadership and Management Program (LAMP) is a groundbreaking initiative funded by the Queensland Government in partnership with Queensland Children's Activities Network (QCAN). Guided by the OSHC Professional Standards for Management and Leadership, LAMP features the first interactive, evidence-based leadership scale of its kind and it's freely available to all OSHC leaders and
- [Result](https://lam.org.au/lam-assessment/start-assessment/result/)
- [Professional Knowledge](https://lam.org.au/standards/professional-knowledge/)
- [Contact Us](https://lam.org.au/contact-us/)
- [Get Access](https://lam.org.au/get-access/)
- [Standards](https://lam.org.au/standards/)
- [Subscribe](https://lam.org.au/subscribe/)
- [Start Assessment](https://lam.org.au/lam-assessment/start-assessment/)
- [Account](https://lam.org.au/account/)
- [Password Reset](https://lam.org.au/password-reset/)

## Mentors

- [Tarei Mataitini](https://lam.org.au/mentors/tarei-mataitini/) - Service Manager & Co-Educational Leader, P&C Service | 15 Years experience | Brisbane South/East Tarei stumbled into OSHC in 2011 by accident when picking up her cousins from their service and felt instantly drawn to the energy in the room. With a background in psychology and sport and movement, she was fascinated by how children
- [Claire Ravenswood](https://lam.org.au/mentors/claire-ravenswood/) - Service Manager, P&C & Service | 30+ Years experience | Brisbane South Claire began her career in an OSHC service in 1994 and has never really looked back. With over three decades in the sector, she's led services across both P&C settings and Brisbane Catholic Education sites and brings a rare dual perspective as both
- [Thomas Rose](https://lam.org.au/mentors/thomas-rose/) - P&C Manager & Nominated Supervisor | P&C Operated Service | Ipswich Region Thomas didn't come from a traditional OSHC background — he came from hospitality. After a career change inspired by family, he discovered a passion for meaningful play and never left. From P&C President to OSHC Coordinator to P&C Manager overseeing the whole business
- [Siobhan Matchett](https://lam.org.au/mentors/siobhan-matchett/) - Director, OSHC (School-Operated) | 15 Years experience | Ipswich/Logan Region Siobhan started as an educator in 2010 and worked her way up through every level of OSHC leadership — from classroom floor to Director of two services. With deep expertise in health, safety, and inclusion, she leads with the belief that every child in care
- [Joshua Del Simone](https://lam.org.au/mentors/delsimone-joshua/) - Assistant Director, 2 Services | 13 Years experience | Ipswich/Logan Region Joshua started as an educator while studying for his Bachelor of Education and never looked back. Now overseeing two services as Assistant Director, he's built a reputation for leading high-performing teams and holding the bar high. His leadership philosophy is refreshingly child-centred: success looks
- [Catharine Hughes](https://lam.org.au/mentors/catherine-hughes/) - Coordinator | P&C Operated Service | 27 Years experience | Townsville Region Few people in OSHC can match Catharine's depth of community knowledge. Over 27 years in a single community, she's worn many hats — teacher aide, Indigenous liaison, out-of-home care liaison — before finding her home in OSHC and rising to Coordinator. Her journey
- [Alana Porsbro](https://lam.org.au/mentors/alana-porsbro/) - Operations Manager | P&C Operated Service | 8 years' experience |Cairns, NQ Alana came to OSHC while studying to become a teacher and never left. What started as a job became a calling, built around the belief that helping children understand and communicate their emotions matters just as much as anything they'll learn in a

## Workshops

- [LAMP Launch Session](https://lam.org.au/workshops/lamp-program-details-and-website-run-through/) - Watch the LAMP Launch session to get more info on the LAMP website and how to get the most out of it to grow your leadership capabilities.
- [Professional Knowledge Explained](https://lam.org.au/workshops/what-is-it-and-what-does-it-look-like-in-practice/) - A deep-dive into the Professional Knowledge domain.
- [Professional Practice Explained](https://lam.org.au/workshops/professional-practice-explained/) - A deep-dive into the Professional Practice domain.
- [Professional Engagement Explained](https://lam.org.au/workshops/professional-engagement-explained/) - A deep-dive into the Professional Engagement domain

## Resources

- [Business Planning Workbook](https://lam.org.au/resource/business-planning-workbook/) - Sustainable business planning fillable workbook to work through in order.
- [Health and Safety Checklist for Working From Home](https://lam.org.au/resource/health-and-safety-checklist-for-working-from-home/) - Health and safety checklist for working from home template for service use
- [Swimming Ability Form](https://lam.org.au/resource/swimming-ability-form/) - Swimming ability form for service use
- [Substance Management in OSHC](https://lam.org.au/resource/substance-management-in-oshc/) - Substance management in OSHC template for service use
- [Sleep and Rest in OSHC Risk Assessment Example](https://lam.org.au/resource/sleep-and-rest-in-oshc-risk-assessment-example/) - Sleep and rest in OSHC risk assessment example template for service use
- [Sexual Harassment Risk Assessment and Prevention Plan](https://lam.org.au/resource/sexual-harassment-risk-assessment-and-prevention-plan/) - Sexual harassment risk assessment and prevention plan for service use
- [Service Owned Digital Device Register](https://lam.org.au/resource/service-owned-digital-device-register/) - Service owned digital device register for service use
- [Self or Sibling Care Arrangement Written Permission Form](https://lam.org.au/resource/self-or-sibling-care-arrangement-written-permission-form/) - Self or sibling care arrangement written permission form for service use
- [Reference Check](https://lam.org.au/resource/reference-check/) - Reference check template for service use
- [Record Of Meeting to Address/ Resolve Complaint/Grievance](https://lam.org.au/resource/record-of-meeting-to-address-resolve-complaint-grievance/) - Record of meeting to address/resolve complaint/grievance template for service use
- [Prohibition Notice Declaration for Prospective Staff Members](https://lam.org.au/resource/prohibition-notice-declaration-for-prospective-staff-members/) - Prohibition notice declaration for prospective staff members template for service use
- [Positive Behaviour Support Plan](https://lam.org.au/resource/positive-behaviour-support-plan/) - Positive behaviour support plan template for service use
- [Parent/Guardian Consent for Taking, Use and Storage  of Images And Videos of Children](https://lam.org.au/resource/parent-guardian-consent-for-taking-use-and-storage-of-images-and-videos-of-children/) - Parent/Guardian consent for taking, use and storage of images and videos of children template for service use
- [Parent/Guardian Acknowledgement for  CCTV Surveillance and Monitoring Systems](https://lam.org.au/resource/parent-guardian-acknowledgement-for-cctv-surveillance-and-monitoring-systems/) - Parent/Guardian acknowledgement for CCTV surveillance and monitoring systems template for service use
- [Outdoor Safety Checklist](https://lam.org.au/resource/outdoor-safety-checklist/) - Outdoor safety checklist for service use
- [OSHC Emergency Situation Risk Assessment](https://lam.org.au/resource/oshc-emergency-situation-risk-assessment/) - OSHC emergency situation risk assessment template for service sue
- [Nominated Supervisor Checklist, Delegation and Consent](https://lam.org.au/resource/nominated-supervisor-checklist-delegation-and-consent/) - Nominated Supervisor checklist, delegation and consent for service use
- [Medical Risk Minimisation and Communication Plan](https://lam.org.au/resource/medical-risk-minimisation-and-communication-plan/) - Medical risk minimisation and communication plan for service use
- [Indoor Safety Checklist](https://lam.org.au/resource/indoor-safety-checklist/) - Indoor safety checklist for service use
- [Incident, Injury, Trauma or Illness Record](https://lam.org.au/resource/incident-injury-trauma-or-illness-record/) - Incident, injury, trauma or illness record template for service use
- [Excursion Risk Assessment Template](https://lam.org.au/resource/excursion-risk-assessment-template/) - Excursion risk assessment template for service use
- [Excursion Permission Form](https://lam.org.au/resource/excursion-permission-form/) - Excursion permission form template for service use
- [Excursion Checklist Template](https://lam.org.au/resource/excursion-checklist-template/) - Excursion checklist template for service use
- [Example Risk Assessment- Safe Arrival of Children](https://lam.org.au/resource/example-risk-assessment-safe-arrival-of-children/) - Safe arrival of children risk assessment sample for service use
- [Evacuation Drill Evaluation](https://lam.org.au/resource/evacuation-drill-evaluation/) - Evacuation drill evaluation template for service use
- [Educator Learning and Professional Development Plan](https://lam.org.au/resource/educator-learning-and-professional-development-plan/) - Educator learning and professional development plan for service use
- [Digital Technology/Online Environment Authoristaion Form](https://lam.org.au/resource/digital-technology-online-environment-authoristaion-form/) - Digital technology/online environment authoristaion form for service use
- [Compliance History Statement for a Nominated Supervisor or Responsible Person](https://lam.org.au/resource/compliance-history-statement-for-a-nominated-supervisor-or-responsible-person/) - Compliance history statement for a Nominated Supervisor or Responsible Person for service use
- [Complaint Management Form](https://lam.org.au/resource/complaint-management-form/) - Complaint management form for service use
- [Complaint/Grievance Form](https://lam.org.au/resource/complaint-grievance-form/) - Complaint/Grievance form template for service use
- [Bomb Threat Checklist](https://lam.org.au/resource/bomb-threat-checklist/) - Bomb threat checklist template for service use
- [Business Planning Guide](https://lam.org.au/resource/business-planning-guide/) - Sustainable Business Planning for OSHC- A Practical Guide for OSHC Leaders
- [Reading Financial Reports Guide](https://lam.org.au/resource/reading-financial-reports-guide/) - An interactive guide for OSHC leaders to assist them in reading financial reports with confidence.
- [NOSHSA Professional Standards for Management and Leadership](https://lam.org.au/resource/noshsa-professional-standards-for-management-and-leadership/) - The updated Professional Standards for OSHC Management and Leadership
- [Leading Forward eBook](https://lam.org.au/resource/leading-forward-ebook/) - Leading Through Uncertainty? This Book Is for You! This book helps you develop the self-awareness, clarity, and influence needed to lead meaningful organisational change without burning out or losing authenticity.
- [Fair and Wise eBook](https://lam.org.au/resource/fair-and-wise-ebook/) - The Fair and Wise e-book equips you to lead with clarity, courage, and an unwavering commitment to every child and educator in your care.
- [Medication Administration Form](https://lam.org.au/resource/medication-authority-form/) - Medication Administration Form Template for service use when administering medication
- [Medication Authority and Administration Form](https://lam.org.au/resource/medication-authority-and-administration-form/) - Medication authority and administration form for care givers to authorise the administration of medication at the service
- [Responsible Person Checklist, Delegation and Consent](https://lam.org.au/resource/responsible-person-checklist-delegation-and-consent/) - Responsible person checklist, delegation and consent template for service use
- [Workplace Wellbeing Leadership Free Online Course - QAMH](https://lam.org.au/resource/workplace-wellbeing-leadership-free-online-course-qamh/) - A free, online micro-credential from QAMH that focuses on the role of managers and leaders in shaping everyday wellbeing.
- [Critical Reflection Prompts - Standard 1](https://lam.org.au/resource/critical-reflection-prompts-standard-1/) - Prompts for Self-Reflection and Performance Improvement
- [Critical Reflection Prompts - Standard 2](https://lam.org.au/resource/critical-reflection-prompts-standard-2/) - Prompts for Self-reflection and Performance Improvement.
- [Critical Reflection Prompts - Standard 3](https://lam.org.au/resource/critical-reflection-prompts-standard-3/) - Prompts for Self-reflection and Performance Improvement.
- [Critical Reflection Prompts - Standard 4](https://lam.org.au/resource/critical-reflection-prompts-standard-4/) - Prompts for Self-reflection and Performance Improvement.
- [Critical Reflection Prompts - Standard 5](https://lam.org.au/resource/critical-reflection-prompts-standard-5/) - Prompts for Self-reflection and Performance Improvement.
- [Critical Reflection Prompts - Standard 6](https://lam.org.au/resource/critical-reflection-prompts-standard-6/) - Prompts for Self-reflection and Performance Improvement.
- [Critical Reflection Prompts - Standard 7](https://lam.org.au/resource/critical-reflection-prompts-standard-7/) - Prompts for Self-reflection and Performance Improvement.
- [Developing Emerging Leaders through Stretch Assignments](https://lam.org.au/resource/developing-emerging-leaders-through-stretch-assignments/) - Stretch assignments are developmental opportunities that challenge educators to work slightly beyond their current role while building leadership capabilities.
- [Educator Position Description](https://lam.org.au/resource/educator-position-description/)
- [Educational Leader Position Description](https://lam.org.au/resource/educational-leader-position-description/) - Use this position description for recruitment within your service.
- [Coordinator/Director Position Description](https://lam.org.au/resource/coordinator-director-position-description/) - Use this position description template for recruitment within your service.
- [Assistant Coordinator Position Description](https://lam.org.au/resource/assistant-coordinator-position-description/) - Use this position description template for recruitment within your service.
- [Work Schedule of Administrative and Operational Tasks](https://lam.org.au/resource/work-schedule-of-administrative-and-operational-tasks/) - Utilise this schedule as a guide for performance reviews and task allocations for your team.
- [The 3 Step Empathy Method](https://lam.org.au/resource/the-3-step-empathy-method/) - Transform challenging discussions into productive dialogue.
- [Psychological Safety Checklist](https://lam.org.au/resource/psychological-safety-checklist/) - Use this checklist regularly to assess and maintain psychological safety across your team.
- [Meeting Planning Template](https://lam.org.au/resource/meeting-planning-template/) - Balance communication methods in your meetings to cater to all learning preferences.
- [Ethical Leadership Guide](https://lam.org.au/resource/ethical-leadership-guide/) - Building integrity, trust and purpose in organisational leadership.
- [Identifying Bias - Critical Reflection Tool](https://lam.org.au/resource/identifying-bias-critical-reflection-tool/) - This tool supports OSHC educators and teams in examining hidden biases.
- [Authenticity in Action](https://lam.org.au/resource/authenticity-in-action/) - A Self-Assessment Tool for Consistent and Authentic Leadership.
- [Generations of Learning - eBook](https://lam.org.au/resource/document-name-6/) - Unlocking Team Potential Through Diverse Learning Styles
- [10 Minute Learning Assessment](https://lam.org.au/resource/document-name-5/) - Determining your team's learning preferences doesn't require an extensive process. This fast, straightforward tool provides immediate insights without complex setup, making it perfect for busy leaders who want to understand their team's learning DNA quickly.
- [Impactful Coaching Practices](https://lam.org.au/resource/document-name-4/) - A guide that empowers leaders to develop their team members through effective coaching practices.
- [Individual Learning Profile Template](https://lam.org.au/resource/document-name-3/) - Use this template to create personalised learning profiles for each team member
- [Time Management Weekly Planner](https://lam.org.au/resource/time-management-weekly-planner/) - As an OSHC leader, you face competing demands daily. Use this framework to decide what needs your attention first
- [Time Management Tips](https://lam.org.au/resource/time-management-tips/) - As an OSHC leader, you face competing demands daily. Use this framework to decide what needs your attention first.
- [Stakeholder Mapping and Engagement Guide](https://lam.org.au/resource/stakeholder-mapping-and-engagement-guide/) - Building Your Leadership Capacity in Community & Stakeholder Engagement.
- [Self-Assessment & Professional Development](https://lam.org.au/resource/self-assessment-professional-development/) - A quick guide for OSHC Leaders with a helpful tool to help you self-assess and develop a professional learning plan.
- [Family Engagement Strategies](https://lam.org.au/resource/family-engagement-strategies/) - This quick guide provides evidence-based strategies for building trust and engaging families effectively.
- [Critical Reflection Template](https://lam.org.au/resource/critical-reflection-template/) - Critical reflection is about examining your practice deeply, questioning assumptions, and committing to continuous improvement.
- [Starting Fresh](https://lam.org.au/resource/starting-fresh/) - Building a New Relationship with School Leadership
- [Working With Colleagues You Don't Agree With](https://lam.org.au/resource/working-with-colleagues-you-dont-agree-with/) - Building Productive Teams in Outside School Hours Care
- [Tolerance of Ambiguity](https://lam.org.au/resource/tolerance-of-ambiguity/) - A Critical Leadership Competency in an Uncertain World.
- [How to Build Trust Tip Sheet](https://lam.org.au/resource/how-to-build-trust-tip-sheet/) - A quick tip sheet to help you build trust as a leader.
- [How to Be Accountable as an OSHC Leader](https://lam.org.au/resource/how-to-be-accountable-as-an-oshc-leader/)
- [Learning Styles Poster](https://lam.org.au/resource/learning-styles-poster/) - A quick reference for tailoring your communication based on your employees generational learning preferences.
- [Generational Learning Preferences Poster](https://lam.org.au/resource/generational-learning-preferences-poster/) - A quick reference for tailoring your communication based on your employees generational learning preferences.
- [Quick Win Activities](https://lam.org.au/resource/quick-win-activities/) - Quick-win activities that are simple, low effort strategies you can implement immediately to boost learning, collaboration, and morale.
- [Cultural Safety and Inclusive Leadership](https://lam.org.au/resource/cultural-safety-and-inclusive-leadership/) - Practical strategies for creating inclusive and supportive relationships that honour cultural differences and support professional growth for all OSHC leaders.
- [Cross Generational Technology Integration Guide](https://lam.org.au/resource/cross-generational-technology-integration-guide/) - Use this guide for integrating technology so that multigenerational teams are engaged and no one is left behind.
- [Building Psychological Safety Info Sheet](https://lam.org.au/resource/building-psychological-safety-info-sheet/) - Psychological safety creates a foundation where every generation feels safe to learn, share knowledge, and make mistakes without fear of age-based judgment. Use this guide to build psychological safety among your team.
- [The Coaching Conversation](https://lam.org.au/resource/the-coaching-conversation/) - A Ready-to-Use Guide for Development Focused Leaders.
- [Meeting Formats Guide](https://lam.org.au/resource/meeting-formats-guide/) - Three meeting formats to implement for increased engagement and participation.
- [Knowledge Transfer Techniques](https://lam.org.au/resource/knowledge-transfer-techniques/) - Diverse generations bring different expertise and perspectives that, when shared effectively, create a powerful learning ecosystem. This guide presents five proven knowledge transfer methods tailored to engage all generations.
- [Know Your Team](https://lam.org.au/resource/document-name/) - The 5 Minute Individual Development Planner
- [Integrating Multigenerational Learning Styles Implementation Checklist](https://lam.org.au/resource/document-name-2/) - A guide to integrating multigenerational learning strategies to create sustainable momentum toward a more inclusive, effective learning culture.

## Standards

- [S1: Adult Learning Methods & Principles](https://lam.org.au/standard/s1-adult-learning-methods-principles/) - Uphold ethical conduct, governance and responsible decision-making.
- [S2: Understanding Leadership](https://lam.org.au/standard/s2-understanding-leadership/) - Apply contemporary adult learning principles in OSHC settings.
- [S4: Business Operations & Management](https://lam.org.au/standard/s4-business-operations-management/) - Manage risk, finance, compliance and operations.
- [S3: Team Management & Leadership](https://lam.org.au/standard/s3-team-management-leadership/) - Lead people and culture with clarity and care.
- [S5: Accountability & Ethics](https://lam.org.au/standard/s5-accountability-ethics/) - Uphold ethical conduct, governance and responsible decision-making.
- [S6: Performance Improvement](https://lam.org.au/standard/s6-performance-improvement/) - Use data and reflection to drive service improvement.
- [S7: Community & Stakeholder Engagement](https://lam.org.au/standard/s7-community-stakeholder-engagement/) - Build strong partnerships with families and community.

## Categories

- [Engagement](https://lam.org.au/mentor-category/engagement/)
- [Knowledge](https://lam.org.au/mentor-category/knowledge/)
- [Practice](https://lam.org.au/mentor-category/practice/)
- [Standard 1](https://lam.org.au/mentor-category/standard-1/)
- [Standard 2](https://lam.org.au/mentor-category/standard-2/)
- [Standard 3](https://lam.org.au/mentor-category/standard-3/)
- [Standard 4](https://lam.org.au/mentor-category/standard-4/)
- [Standard 5](https://lam.org.au/mentor-category/standard-5/)
- [Standard 6](https://lam.org.au/mentor-category/standard-6/)
- [Standard 7](https://lam.org.au/mentor-category/standard-7/)

## Types

- [External Link](https://lam.org.au/?taxonomy=lam_resource_type&term=link)
- [PDF](https://lam.org.au/?taxonomy=lam_resource_type&term=pdf)
- [Word](https://lam.org.au/?taxonomy=lam_resource_type&term=word)